Inside Sales Specialist Vancouver



MLA Canada is the most comprehensive real estate service provider in Canada. Partnering with residential developers, MLA Canada offers an unmatched level of expertise in advisory services, market intelligence, project marketing, sales, customer care and administration. From boutique projects to large masterplan communities, our diverse and deeply experienced service teams deliver exceptional results while placing our clients’ objectives and brand identity first. 


The role of the Inside Sales Specialist is to manage the successful execution of the MLA Complete workflows and customer experience strategy in a post-sales program. This is achieved by maintaining accountability for all allocated tasks in the following areas under the Administration and Customer Care Department: advancing the MLA Complete service offering through information sharing and lead generation, leveraging technology platforms to generate referrals for MLA Complete service providers, and providing purchaser, realtor and stakeholder support as applicable.

Your core responsibilities will be, but not limited to:

  • Communicating and building rapport with purchasers on an ongoing basis from post-sale to completion, following designated communication workflows, introducing purchasers to the MLA Complete service offering, and advising on relevant project information
  • Executing phone campaigns to existing purchasers, advancing the MLA Complete service offering, and providing initial qualification assessments of purchasers as it pertains to each MLA Complete service
  • Acting as the liaison between MLA Canada and MLA Complete service providers, utilizing designated communication methods to generate and share referrals, and provideing information as requested
  • Assisting in the development and revision of communication and workflow strategies to improve purchaser experience and the MLA Complete service offering
  • Building a strong personal rapport with Sales Teams, always educating and advancing the MLA Complete service offering
  • Communicating with members of the Administration and Customer Care Department on notable project updates to support with purchaser communication
  • Assisting with the execution and collaboration of Administration and Customer Care strategy tasks
  • Assisting members of the Administration and Customer Care Department in maintaining workflows that are up to date at all times, including CRM database audits (Sharepoint, Avesdo, Hubspot, Asana)
  • Assisting with reporting, as well as with the upkeep of all Sharepoint files relating to the project



  • 1 - 3 years' experience working in a results-driven sales role
  • Very strong communication skills
  • Strong administrative skillset
  • Past experience in call center or database management is a strong asset
  • Ability to think critically and problem solve effectively in various situations
  • A passion for all things real estate (real estate experience is an asset but not required)
  • Proficiency with MS Office applications (Office 365)
  • Familiarity using Asana, Avesdo, and Hubspot is preferred, but not required
  • Ability to produce results independently while maintaining a positive team environment
  • An amazing attention to detail with an ability to thrive in a fast-paced environment
  • Proven time-management skills while working under pressure
  • Outgoing, personable attitude
  • Fluency is Cantonese and/or Mandarin is required



MLA offers individuals an unparalleled opportunity to work with a growing company with a clear vision to be Canada’s undisputed leader in real estate, and to be a part of setting a new standard of excellence for experience and innovation in the world of new home sales.

In addition to a competitive compensation structure, we offer:

  • An amazing opportunity for personal growth and development
  • A defined bonus structure
  • A comprehensive benefits package
  • Amazing support and knowledge offered from all of MLA’s departments (market intelligence, sales, administration and customer care)
  • An opportunity to broaden experience and knowledge through exposure to a large array of product types in multiple areas of the Lower Mainland
  • A collaborative, innovative and fun working environment

To apply, click HERE