Customer Care

Reinforcing a Positive Experience

Recognizing our role as a developer representative, every element of the customer care process is executed with a high degree of dignity, respect, and professionalism. Our Customer Care team is considerate of requests and invites feedback, striving to answer any questions or concerns to give buyers peace-of-mind. From completing executing contracts to managing and coordinating receiving amendments to communicating construction timelines, we create an environment that will make homeowners feel informed and comfortable with their purchase.

CONTRACT MANAGEMENT

Our team engages innovative systems, such as Avesdo, for contract management, eliminating the need for paper and making the process sustainable and convenient for all parties. Ensuring contracts and correspondence are accurate, complete, and properly executed is critical, particularly in an ever-changing market – our team is always on-point. Intensive and detailed reporting is also conducted with clarity and timeliness.

CUSTOMER COMMUNICATION

Acknowledging the value of homeowner feedback, we encourage the two-way flow of information with each interaction. Every point of contact is a positive experience, with timely and effective customer communication throughout the process. We are happy to offer language assistance, when necessary. Our approach is empathetic and caring as we speak of the developer’s brand in the highest regard.

COMPLETION SERVICES

A successful transaction relies on professionalism and efficiency. Our Sales Force works together to streamline the process, crafting a smooth experience for the homeowner. Documents are prepared with 100% accuracy, due diligence is carried out with precision, and our demeanor is always confident, upbeat and friendly. Upon completion, appreciation is often expressed with thoughtful thank-you gifts.

Working with MLA Canada has proven to be a great partnership with outstanding sales results. They understand who we are as a developer, and share our core values and passion for excellence.

Karen West

BOFFO DEVELOPMENTS LTD.

To better comprehend the importance of crafting a positive experience, we can explain the merits of our personalized Customer Care phase and how it will elevate your project to success. This final segment of the development lifecycle is an essential element in leaving a lasting impression.

Contact Us For More Information customercare@mlacanada.com